01 / INTAKE
Forward the complaint.
Send an email to your company’s Arbitraize address. A forward starts private analysis for your team.
EMAIL IN · NO CUSTOMER ACCOUNTPush back with
a stronger
case.
Forward a difficult complaint. Arbitraize tests the demand against the correspondence, your evidence and available company context, then prepares a firm response your team can stand behind. You control what goes out.
From $89 / month · Payment method required · Cancel anytime
INCOMING COMPLAINT 01
A customer asks
for a resolution.
Forwarded by your teamYOUR RESPONSE 02
↗
Your position.
Backed by the record.
✓ Evidence checked
✓ Counterarguments considered
✓ Ready for your review
Strong complaints deservestrong thinking.
A convincing email doesn’t make every demand correct. Arbitraize examines both sides, identifies what the evidence supports, and helps you communicate a defensible company position.
From inbox
to a clear response.
No customer portal. No new process for your customer. Start with the complaint already in your inbox.
02 / CASE REVIEW
See what holds up.
Compare both arguments with the evidence and see the open questions before taking a position.
SOURCES · GAPS · ASSESSMENT03 / RESPONSE
Respond on your terms.
Review a firm, supported draft. Approve it or explicitly enable replies within your company rules.
YOUR APPROVAL · YOUR CONTROLYour team can pause a case or take over in the dashboard at any time.
Know where you stand.
Then choose what to say.
A clear case record gives your team the reasoning behind each proposed response.
The record, in view.
See what came from the customer, what came from your company and which details still need checking.
Both sides tested.
The customer argument is reconstructed internally. Your defence and an impartial AI assessment remain distinct.
A response you control.
The outgoing draft argues your strongest supported position. Your team decides when and how to send it.
Firm when supported.
Honest when it isn’t.
The response is on your side. The assessment stays impartial. If the record doesn’t support a defence, you see that clearly before deciding how to respond.
One complaint.
One case.
Follow ups are part of the same case. Spam, duplicate events, and failed processing do not count.
$89/ month
10 cases included
$9 per additional case
- Evidence and argument review
- Company focused response drafts
- Approval or authorized automatic replies
$249/ month
30 cases included
$7 per additional case
- Evidence and argument review
- Company focused response drafts
- Approval or authorized automatic replies
More cases.
Your requirements.
Discuss volume, operational controls, and your team’s needs.
Let’s talk ↗Seven day trial with your selected plan’s case allowance. Payment method required. New assessments pause when the trial allowance is used. The monthly allowance resets when paid service starts. A case counts when its first usable assessment is delivered. Prices are in USD and exclude applicable tax.
Before you begin.
Do customers need an account?
No. Your team uses Arbitraize; customers continue by email.
Does a forward send a reply to the customer?
No. A forward opens a private case for your team. An external reply needs your approval or an active company rule for that case.
Will Arbitraize always argue against the customer?
The outgoing draft makes your strongest supported case. The internal assessment can still find that the customer is right, partly right, or that the evidence is insufficient. Your team chooses the next action.
Can I stop an automatic reply?
Pause the case in the dashboard. An observed reply from your team also stops a pending automatic message. A message already sent cannot be recalled, and replies that omit Arbitraize cannot be observed.
Is the assessment legal advice or a binding decision?
No. It is an AI assessment to help your team handle a disagreement. It does not bind either party or move money. Material uncertainty and sensitive cases require review.